Refund policy
Return & Refund Policy – Rise Recovery
At Rise Recovery, we are committed to delivering high-quality products designed for performance and durability. If you are not fully satisfied with your purchase, we offer a clear and fair return policy.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The product must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
To initiate a return, please contact us at:
support@riserecoovery.com
Non-Returnable Items
For hygiene and safety reasons, used cold plunge tubs or products that have been filled with water cannot be returned.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Your refund will be processed to your original payment method
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Refunds may take 5–10 business days to appear, depending on your bank
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival
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We recommend using a trackable shipping service
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos.
We will:
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Replace the item, or
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Offer a full refund
Order Cancellations
Orders can be canceled within 24 hours of purchase. After this period, orders may already be in processing and cannot be canceled.
Contact
For any questions regarding returns or refunds, please contact:
support@riserecoovery.com
Rise Recovery reserves the right to update this policy at any time.